Our Salon Policy - our commitment to you

CLOSING LOFT AT FULWOOD - OUTSTANDING GIFT CARDS & APPOINTMENTS 
As of the 15.1.21 we made the announcement that from when we reopen after the lockdown (from 4th January 2021) that we would no longer run the site at Fulwood. Further announcements via social media stated that any outstanding vouchers that you wanted to specifically redeem at Loft Fulwood would required to be used within the first 3 weeks from opening under the new management. After this point if you have not used your voucher it will no longer be valid at Fulwood salon; you will still be able o use it at the Wyresdale Park spa for the remaining time allocated on the voucher. The expiry date on the voucher will still stand and the voucher will only be valid within this time. To transfer your voucher over to Wyresdale Park spa please email hello@loftbeauty.co.uk and state your voucher code, date of purchase and your name and we can arrange a transfer. 
All appointments made prior to lockdown (4.1.21) at the Fulwood branch will be cancelled and you will have to rearrange this with the new management.
 
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Wyresdale Park spa will run as usual and will not be affected by the closure of the Fulwood branch. All vouchers will remain the same and all appointments will remain booked in our system. 
for all enquiries or any other questions regarding the closure of our Fulwood branch please contact hello@loftbeauty.co.uk
 
Wyresdale Park Spa - Policies
Spa Bookings -
 
For all treatments of one hour or more full payment will be taken on booking - this is non refundable (but under some circumstances we may be able to transfer to a voucher for future use or come to an appropriate agreement dependent on the situation). Please contact the spa manager to discuss. Payment can be made via BACS or card over the phone.
 
Arrival to the spa and your treatment time ~ We ask you arrive to the spa 15 mins prior to the time of your appointment so you can fill out the consultation forms. Treatments will commence at the time of booking for the length of time stated for the treatment. If you arrive late this time will be dedcuted off your treatment time and full service cost will be due. 
 
Bridal Bookings
 
All bridal booking will pay 50% of the total fee to secure the date, applying to spa treatments and on the day services. The remaining balance will be paid 8 weeks before the day of your wedding. The deposit is non refundable, however  under certain circumstances we can look to transfer to a voucher or make partial refund. This will always be less our admin fee of 20% of the booking. We always suggest to book at least 6 months ahead to avoid disappointment. On some occasions we will open out of hours for bookings this is at our discretion and agreed prior to booking. 
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