Wyresdale Park Spa - Policies

Spa Bookings -
 
For all treatments of one hour or more full payment will be taken on booking - this is non refundable (but under some circumstances we may be able to transfer to a voucher for future use or come to an appropriate agreement dependent on the situation). Please contact the spa manager to discuss. Payment can be made via BACS or card over the phone. Some cancellations will incur our 20% admin fee and payments will be returned to the original payment method.
 
Arrival to the spa and your treatment time ~ We ask you arrive to the spa 15 mins prior to the time of your appointment so you can fill out the consultation forms. Treatments will commence at the time of booking for the length of time stated for the treatment. If you arrive late this time will be deducted off your treatment time and full service cost will be due. 

Vouchers 
 

Validity & Expiry All vouchers, whether purchased online as e-vouchers or in-store as paper copies, are valid for 6 months from the date of purchase. After this period, vouchers will expire and can no longer be redeemed.

Extensions We understand that life happens. In exceptional circumstances, such as illness, we may consider an extension. Please note that approved extensions will incur a 10% administration fee, which will be deducted from the total voucher value.

Get in Touch If you believe your voucher is nearing its expiry date, please contact us at hello@loftbeauty.co.uk so we can assist you.

 
Bridal Bookings - TERMS OF BOOKING 
 
All bridal bookings will pay 50% of the total fee to secure the date - this is a non-refundable deposit.

This applies to spa treatments and on the day services.

The remaining balance will be paid 8 weeks before the day of your wedding.

The deposit is non refundable, however under certain circumstances we would look to transfer to a voucher or make partial refund at the sole discretion of the director.

This will always be less our admin fee which is 20% of the total booking amount.

We always suggest to book at least 6 months ahead to avoid disappointment.

On some occasions we will open out of hours for bookings this is at our discretion and agreed prior to booking.

After final balance has been paid (at the point of 8 weeks before the date of your wedding) and in the event of cancellation or rearrangement you will not be entitled to a refund.  

REFUNDS AND RETURNS 
 

If you wish to return a product please email: hello@loftbeauty.co.uk
Refunds will be made to the original payment method. Please allow up to 14 days to return to a card.

Our return policy is strictly 14 days for sealed, unused items from the day you physically receive your item(s)

To be eligible for our 14 day return, the item(s) must be unused and in the original sealed condition that you received it in. All items must remain in the original packaging and include all original invoice enclosed. 

Customers are responsible for any return postage costs. Please ensure proof of postage is retained.
 

FAULTY ITEM?
 

If a faulty item is received, please email us with your name, order number, details of the fault, invoice details, and attach a clear photo of the fault - hello@loftbeauty.co.uk

Once we acknowledge the email we will send you further instructions.

Please note -  natural wear and tear of a product is not considered faulty. A faulty item MUST be reported to us within 48 hours upon receiving the item.

Once received, we will examine the faulty product and be in touch with information of what refund is due, within a reasonable period of time. We will cover return costs of faulty items, of up to £3.50 per package. 

Please ensure faulty items are returned separately to other items.

information

LOFT BEAUTY LTD
11762448

email hello@loftbeauty.co.uk
Wyresdale Park, snowhill lane, pr3 1ba