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Our Salon Policy - our commitment to you
Wyresdale Park Spa - Policies
Spa Bookings -
For all treatments of one hour or more full payment will be taken on booking - this is non refundable (but under some circumstances we may be able to transfer to a voucher for future use or come to an appropriate agreement dependent on the situation). Please contact the spa manager to discuss. Payment can be made via BACS or card over the phone.
Arrival to the spa and your treatment time ~ We ask you arrive to the spa 15 mins prior to the time of your appointment so you can fill out the consultation forms. Treatments will commence at the time of booking for the length of time stated for the treatment. If you arrive late this time will be deducted off your treatment time and full service cost will be due.
Vouchers bought online or in store as e-vouchers or paper copies are valid from 6 months from the date of purchase. After this time they will no longer be able to be redeemed. Unless certain unfortunate circumstances arise due to illness where we will consider extending the voucher. Please get in touch with us on firstname.lastname@example.org if you think your voucher may almost have expired.
All bridal booking will pay 50% of the total fee to secure the date, applying to spa treatments and on the day services. The remaining balance will be paid 8 weeks before the day of your wedding. The deposit is non refundable, however under certain circumstances we can look to transfer to a voucher or make partial refund. This will always be less our admin fee of 20% of the booking. We always suggest to book at least 6 months ahead to avoid disappointment. On some occasions we will open out of hours for bookings this is at our discretion and agreed prior to booking.
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