Our Salon Policy - our commitment to you
Wyresdale Park Spa - Policies
Spa Bookings -
For all treatments of one hour or more full payment will be taken on booking - this is non refundable (but under some circumstances we may be able to transfer to a voucher for future use or come to an appropriate agreement dependent on the situation). Please contact the director to discuss. Payment can be made via BACS or card over the phone. Arrival to the spa and your treatment time ~ We ask you arrive to the spa 15 mins prior to the time of your appointment so you can fill out the consultation forms. Treatments will commence at the time of booking for the length of time stated for the treatment. If you arrive late this time will be dedcuted off your treatment time and full service cost will be due.
All bridal booking will pay 50% of the total fee to secure the date, applying to spa treatments and on the day services. The remaining balance will be paid 4 weeks before the day of your wedding. The deposit is non refundable, however under certain circumstances we can look to transfer to a voucher or make partial refund. This will always be less our admin fee of 20% of the booking. We always suggest to book at least 6 months ahead to avoid disappointment. On some occasions we will open out of hours for bookings these are at our discretion and agreed prior to booking.
Fulwood Salon - Policies
For all treatments one hour or longer you may be asked for a deposit payment to secure the booking. If you need to cancel or rearrange your appointments please let us know 72 hours before the time of your treatment time, or full cost of treatment will be incurred and charged to you. Under some circumstances this fee may be wavered please discuss with your therapist. Please come along to your appointment promptly. If you arrive late for your treatment this time will be deducted off your treatment and full cost of treatments will still be charged. If you are running late please do let us know as soon as possible.